Privacy Policy

Last Updated: 02/10/2026

1. Introduction

Welcome to Redlion Haulage.

We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how Redlion Haulage collects, uses, stores, and protects personal information when you visit our website, contact us, apply to join our VTC, or interact with our community.

Redlion Haulage is an independent virtual trucking community created for entertainment and community purposes.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

2. Who We Are

Redlion Haulage is responsible for the personal information collected through this website and our associated community services.

Organisation: Redlion Haulage
Website: https://www.redlionhaulage.uk/
Contact Email: admin@redlionhaulage.uk

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.

3. Information We Collect

Depending on how you interact with Redlion Haulage, we may collect information such as:

Your name or display name
Email address
Discord username or user ID
VTC application information
Information you provide when contacting staff
Website form submissions
Information relating to your participation in Redlion Haulage events or activities
Technical information such as IP address, browser type, device information and website usage data, where collected by our website hosting or analytics services
Any other information you voluntarily provide to us

We only aim to collect information that is reasonably necessary for operating and managing our community.

4. How We Use Your Information

We may use your information to:

Process and manage VTC applications
Communicate with members and applicants
Respond to questions, enquiries or support requests
Manage Redlion Haulage membership
Organise convoys, events and community activities
Maintain the security and functionality of our website
Prevent abuse, spam or misuse of our services
Maintain appropriate community records
Improve our website and community services
Communicate important information relating to Redlion Haulage

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy without providing appropriate information where required.

5. Lawful Basis for Processing

Where UK data-protection law applies, we will process personal information using an appropriate lawful basis.

Depending on the circumstances, this may include:

Consent – where you have given us permission to use your information for a specific purpose.

Legitimate interests – where processing is reasonably necessary to operate, maintain and protect the Redlion Haulage community and its services, provided that our interests do not override your rights.

Contract or requested services – where processing is necessary to provide a service or manage your participation within the community.

Legal obligation – where we are required to process or retain information to comply with a legal requirement.

The specific lawful basis may depend on the type of information and how it is being used.

6. Information Shared With Third Parties

We do not sell or rent your personal information.

Information may be processed by third-party services that help us operate our website or community. Depending on the services used by Redlion Haulage, these may include:

Website hosting providers
Website form providers
Email providers
Discord and related community services
Website analytics providers
Security and anti-abuse services
Other technical service providers required to operate the website

These providers may process information on our behalf or independently under their own privacy policies.

Where appropriate, we will take reasonable steps to ensure that third-party services handling personal information provide suitable safeguards.

7. Discord and Other Third-Party Platforms

Redlion Haulage may use third-party platforms such as Discord, TruckersMP, HaulMP, or other services to operate its virtual trucking community.

When you use these services, your information may be processed directly by the relevant third-party provider.

Those services operate under their own terms and privacy policies, and Redlion Haulage does not control how those companies process information within their own platforms.

We recommend reviewing the privacy policies of any third-party service you use.

8. Cookies

Our website may use cookies or similar technologies.

Cookies may be used to:

Make the website function correctly
Remember preferences
Improve website performance
Understand how visitors use the website
Provide security features

Some cookies may be essential for the operation of the website, while others may require your consent depending on their purpose.

Where consent is required, we will provide an appropriate option for you to accept or reject non-essential cookies.

The ICO notes that non-essential cookies generally require user consent, while visitors should still be informed about cookies being used.

9. Data Security

We take reasonable measures to protect personal information from:

Unauthorised access
Accidental loss
Misuse
Unauthorised disclosure
Alteration or destruction

However, no website, online service or method of electronic storage can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We will only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

For example:

VTC application information may be retained for as long as reasonably necessary to manage applications and membership.
Contact enquiries may be retained for as long as necessary to resolve the enquiry.
Community records may be retained where necessary for moderation, security or administrative purposes.
Certain technical or security information may be retained for an appropriate period to protect our website and community.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. Your Data Protection Rights

Depending on the circumstances and the applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your information
Request restriction of processing
Object to certain processing
Request the transfer of certain information to another organisation
Withdraw consent where processing is based on consent

Not all rights apply in every situation, and some rights may be subject to legal conditions or exemptions.

The ICO identifies these rights as part of the information that organisations should explain to individuals in their privacy notices.

12. How to Exercise Your Rights

If you would like to exercise any of your data-protection rights or ask a question about your personal information, please contact:

Email: admin@redlionhaulage.uk

Please provide enough information for us to understand your request and, where necessary, verify your identity.

We will deal with requests in accordance with applicable data-protection law.

13. Children's Privacy

Redlion Haulage does not knowingly collect personal information from children where such collection would be unlawful.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the information and take appropriate action.

14. External Links

Our website may contain links to external websites, services or platforms.

Redlion Haulage is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, community, services, legal requirements or the way we process personal information.

When we make significant changes, we may update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice.

The ICO recommends reviewing privacy information regularly and updating it when processing activities change.

16. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact Redlion Haulage:

Redlion Haulage
Email: admin@redlionhaulage.uk
Website: https://www.redlionhaulage.uk/

Redlion Haulage

One Community. One Pride. One Road.